Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During periods of high demand, processing times may be slightly extended.

We offer a flat-rate standard shipping fee of $8 on all orders unless a promotion applies.

We may offer free shipping on qualifying orders based on promotional thresholds displayed on our website. These offers may change at any time.

Shipping fees are non-refundable.

We currently ship within the contiguous United States only.

We do not ship to:

• Alaska
• Hawaii
• U.S. territories (Puerto Rico, Guam, etc.)
• International destinations

If an order is placed using an address outside of our supported shipping regions, we reserve the right to cancel the order and issue a refund.

Estimated delivery times typically range from 3–7 business days after shipment, depending on your location.

Delivery times are estimates and are not guaranteed.

If your order arrives damaged, defective, or incorrect, please contact us at contact@heritage1857.com within 14 days of delivery.

Please include your order number and photos of the product and packaging (if applicable).

If the issue is verified, we may offer a replacement or another appropriate resolution at our discretion.

No return is required, and you may discard the product if necessary.

If a package is marked as delivered but you cannot locate it, please:

• Check with neighbors or household members
• Check your mailbox or building office
• Contact the shipping carrier

If you still need assistance, contact us and we will do our best to help. However, we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Please ensure your shipping address is correct at checkout.

We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, contact contact@heritage1857.com immediately. We cannot guarantee changes once an order has been processed or shipped.

We begin processing orders quickly, so changes or cancellations are not guaranteed.

If you need to request a change, contact us immediately after placing your order.

For any shipping-related questions or issues:

Email: contact@heritage1857.com

Please include your order number and details of your request. We aim to respond within 1–2 business days.