Refund policy
Last Updated: July 3, 2026
Return & Refund Policy
At Heritage1857 Coffee, we stand behind the quality of every product we offer and want every customer to have a great experience. If you experience an issue with your order, please contact us and we'll do our best to help.
While we cannot guarantee that every request will qualify for a return, refund, replacement, or other resolution, every situation is reviewed individually in accordance with the policy below.
Coffee & Consumable Products
Because coffee and other food products are consumable, they are not eligible for return or refund, whether opened or unopened.
This includes, but is not limited to:
- Whole Bean Coffee
- Ground Coffee
- Instant Coffee
- Coffee Bundles & Variety Packs
- Subscription Coffee Orders
- Any other food or beverage products
If there is an issue with your order, such as receiving the wrong item, a damaged shipment, or a product defect, please contact us within 7 days of delivery. We'll review your request and determine the most appropriate resolution.
Merchandise Returns
Unused merchandise may be returned within 30 days of delivery for a refund.
Eligible merchandise includes, but is not limited to:
- Apparel
- Drinkware
- Tote Bags
- Accessories
To be eligible for a return, merchandise must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging and tags (if applicable).
- Be free from damage, stains, odors, or signs of wear.
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or we shipped the incorrect item.
Once your return has been received and inspected, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original method of payment.
Custom Bundle & Product Selections
Many of our products allow customers to customize their order by selecting flavors, bundle combinations, or other product options.
Please review your selections carefully before completing checkout.
Customers are responsible for reviewing all product selections, quantities, subscription options, and shipping information before placing an order. Heritage1857 Coffee fulfills orders exactly as submitted during checkout and reflected in the order confirmation email.
Because these products are customized according to your selections, we cannot offer refunds, exchanges, or replacements for customer selection errors after an order has been processed, fulfilled, or shipped.
Subscription Orders
Our subscription program is designed to make enjoying your favorite coffee simple and convenient.
Before each renewal, you'll receive an email reminder notifying you of your upcoming subscription order. This reminder gives you the opportunity to:
- Skip your upcoming order
- Modify your subscription
- Update your shipping information
- Cancel your subscription
If you contact us before your subscription order has been processed and fulfilled, we'll gladly assist with any requested changes.
Once a subscription order has been processed, fulfilled, or shipped, it is considered a completed sale of consumable goods and is not eligible for cancellation, return, or refund.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive an incorrect item, please contact us within 7 days of delivery.
To help us review your request, please include:
- Your order number.
- A brief description of the issue.
- Photos of the product.
- Photos of the shipping box and packaging (when applicable).
Claims submitted after 7 days of delivery may not be eligible for review or replacement.
After reviewing your request, we may, at our sole discretion, provide a replacement, refund, store credit, or another appropriate resolution.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We process orders quickly so they can be shipped without unnecessary delays. While we'll always do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has been placed.
Once an order has entered processing, been fulfilled, or shipped, we're unable to make changes or cancel the order.
Please verify your shipping address before completing checkout. Heritage1857 Coffee is not responsible for orders shipped to an address entered incorrectly by the customer.
Promotional Discounts & Final Sale Items
Products purchased during clearance sales, special promotions, or marked as Final Sale are not eligible for return or refund unless they arrive damaged, defective, or an incorrect item was shipped.
Discount codes, promotional offers, rewards points, referral discounts, and other promotional incentives cannot be applied retroactively to orders that have already been placed.
Chargebacks & Payment Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute. Many issues can be resolved quickly by contacting our support team directly.
By placing an order with Heritage1857 Coffee, you acknowledge and agree to this Return & Refund Policy.
If a chargeback or payment dispute is initiated, Heritage1857 Coffee reserves the right to provide the payment processor or card issuer with relevant documentation, including but not limited to order confirmations, order history, tracking information, delivery confirmation, subscription records, communications with the customer, and this policy to assist in resolving the dispute.
Submitting a chargeback or payment dispute does not automatically qualify an order for a refund and may delay our ability to assist with the matter directly.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Original shipping charges are non-refundable unless the refund is the result of our error.
Need Assistance?
If you have any questions regarding your order or this Return & Refund Policy, we're always happy to help.
Email: contact@heritage1857.com
We appreciate your support of Heritage1857 Coffee and thank you for choosing us. Your satisfaction is important to us, and we'll always strive to provide the highest quality products and customer experience possible.