Return & Refund Policy

Last Updated: August 18, 2026

At Heritage1857 Coffee, we want our policies to be clear and fair. Due to the consumable nature of our coffee products, coffee purchases are generally considered final sale. Please review the following policy regarding returns, refunds, exchanges, and store credit.

1. General Terms

This Return & Refund Policy applies to purchases made directly from Heritage1857 Coffee through our online store and at events, shows, pop-ups, markets, and other locations where Heritage1857 Coffee sells directly to customers.

Purchases made through an authorized third-party retailer or marketplace may be subject to that retailer's own return and refund policies.

2. Coffee & Consumable Products

Due to food safety, quality control, and the consumable nature of our products, all coffee and other consumable products are final sale and are not eligible for return or refund, whether opened or unopened.

This includes, but is not limited to:

• Instant coffee
• Whole bean coffee
• Ground coffee
• Coffee bundles
• Other food or beverage products

Individual taste preferences, preparation methods, or dissatisfaction with flavor do not automatically qualify a purchase for a refund or replacement.

If you believe you received a damaged, defective, or incorrect product, please contact us at contact@heritage1857.com so we can review the issue.

3. In-Person & Event Purchases

Coffee and other consumable products purchased in person at events, shows, festivals, pop-ups, markets, or other locations where Heritage1857 Coffee sells directly to customers are considered final sale and are not eligible for return or refund, whether opened or unopened.

We understand that individual circumstances may arise. If you are dissatisfied with an in-person purchase, please contact us and provide as much information about your purchase as possible, including:

• Event or location where the purchase was made
• Approximate purchase date
• Products purchased
• Approximate purchase amount
• Proof of purchase, if available

At our sole discretion, Heritage1857 Coffee may offer store credit as a customer-service accommodation when we determine it is reasonable and appropriate.

Any approved store credit will be issued in the form of a Heritage1857 digital gift card that may be used toward a future purchase on our website.

Store credit is not guaranteed and does not constitute a monetary refund. Digital gift cards issued as store credit have no cash value and cannot be redeemed for cash or returned to a credit or debit card.

If we are unable to locate or verify an in-person transaction, we may be unable to issue a monetary refund to the original payment method. At our discretion, we may still offer store credit when sufficient purchase information can be provided.

4. Merchandise Returns

Unused, non-consumable merchandise may be eligible for return within 30 days of purchase.

Eligible merchandise may include accessories, apparel, brewing tools, kettles, and other non-consumable products.

To qualify for a return:

• Merchandise must be unused and in sellable condition.
• Merchandise must be returned in its original packaging.
• All original packaging materials, accessories, and instructions must be included.
• Proof of purchase may be required.

Items that do not meet these conditions may be denied a refund. Heritage1857 Coffee reserves the right to issue store credit instead of a monetary refund when appropriate.

A flat $9 return shipping fee may be deducted from the refund or store credit amount when Heritage1857 provides the return shipping label.

To initiate an eligible merchandise return, contact contact@heritage1857.com with your order details.

5. Refunds & Store Credit

If a monetary refund is approved, it will generally be issued to the original payment method. Refunds typically take 3–10 business days to appear in your account after processing, depending on your financial institution.

If you do not receive an approved refund within this timeframe, please contact your bank or card issuer before contacting our support team.

In certain circumstances, including in-person or event purchases, Heritage1857 Coffee may offer store credit instead of a monetary refund.

Store credit will be issued in the form of a Heritage1857 digital gift card and may be used toward future purchases on our website.

Store credit is issued at our discretion, is not redeemable for cash, and cannot be transferred back to a credit card, debit card, or other original payment method.

Original shipping charges are non-refundable unless the refund is the result of an error made by Heritage1857 Coffee.

6. Exchanges

Exchanges may be available for eligible non-consumable merchandise that arrives damaged, defective, or stops functioning as intended within 30 days of receipt.

To request an exchange, please send your order information, a description of the issue, and photos when applicable to contact@heritage1857.com.

Exchanges are subject to product availability.

Coffee and other consumable products are not eligible for exchange based on taste or personal preference.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery at contact@heritage1857.com.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging, when applicable

After reviewing the issue, Heritage1857 Coffee may offer a replacement, refund, store credit, or other appropriate resolution at our discretion.

For non-consumable merchandise with minor cosmetic damage that does not affect functionality, we may offer a partial refund or store credit if the customer chooses to keep the item.

8. Failed Deliveries

Packages marked as delivered by the carrier but not received by the customer must be reported within 7 days of the delivery notification.

Heritage1857 Coffee is not responsible for packages lost or stolen after being confirmed as delivered by the shipping carrier.

Failed deliveries, returned packages, or shipping issues resulting from an incorrect or incomplete address provided by the customer may not be eligible for replacement or refund.

Customers are responsible for reviewing their shipping information before completing an order.

9. Order Changes & Cancellations

Orders are processed quickly to ensure timely fulfillment and shipping.

Changes or cancellations cannot be guaranteed once an order has been placed.

If you notice an error with your order, please contact contact@heritage1857.com as soon as possible. We will make reasonable efforts to assist you, but once an order has entered fulfillment or shipped, we may be unable to modify or cancel it.

10. Subscription Orders

Subscription orders are processed according to the subscription schedule selected by the customer.

Customers are responsible for managing, pausing, or canceling their subscription before the next scheduled order is processed.

Once a subscription order has been processed or fulfilled, coffee and other consumable products remain subject to our final-sale policy and are not eligible for return or refund.

If you experience an issue with your subscription, please contact contact@heritage1857.com as soon as possible.

11. Large & Bulk Orders

Large or bulk orders may be subject to additional terms.

Coffee and consumable products purchased in bulk remain final sale unless the products are verified as damaged, defective, or incorrect.

Any issue with a bulk order should be reported to contact@heritage1857.com within 7 days of delivery.

Products purchased under standard consumer pricing are intended for personal use and may not be resold without authorization from Heritage1857 Coffee.

12. Digital Gift Cards & Store Credit

Heritage1857 digital gift cards may be purchased through our website or issued by Heritage1857 Coffee as store credit.

Digital gift cards and store credit:

• Are not redeemable for cash except where required by law.
• Cannot be refunded to a credit card, debit card, or other payment method.
• May be used toward eligible purchases on the Heritage1857 Coffee website.
• Should be treated like cash. Heritage1857 Coffee is not responsible for unauthorized use of a gift card code.

Promotional or complimentary gift cards and store credits may be subject to additional promotional terms where permitted by law.

13. Chargebacks & Payment Disputes

We encourage customers to contact us directly at contact@heritage1857.com before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

Filing a payment dispute does not change the eligibility requirements of this Return & Refund Policy.

Heritage1857 Coffee reserves the right to provide transaction records, order confirmations, tracking information, delivery confirmation, communications, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

14. Limitations of Liability

Heritage1857 Coffee is not responsible for:

• Lost or stolen packages confirmed as delivered by the shipping carrier.
• Shipping delays or failed deliveries caused by incorrect or incomplete customer-provided address information.
• Damage resulting from misuse, improper storage, improper preparation, or unauthorized use of a product.
• Differences in individual taste preferences or results caused by preparation methods.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.

15. Contact Us

If you have questions about a return, damaged product, refund, store credit, or this policy, please contact us at:

Heritage1857 Coffee
Email: contact@heritage1857.com

Please include your order number or, for an in-person purchase, as much information about the transaction as possible so that we can assist you.